FAQ

 

Welcome to the DREAMFORT FAQ :)  

This is our FAQ about The Dreamfort modular play couch. If you have a lot of questions, we can answer some of them here. Still not sure about something? DM us on instagram and we’ll respond within 24 hours. 

What are my payment options?

Dreamfort supports Visa, Mastercard, Amex, Apple Pay, Google pay & Shop Pay. 

 How much is The Dreamfort?

$375 for one, $650 for two, orders over that and we can offer you a greater discount. Just email us at support@thedreamfort.com

What are the pieces?

The Dreamfort couch is made up of 4 parts:

  • The Base
  • The Support
  • 2 x Wedge Pillows 

 What are the dimensions?

When the couch is assembled in a couch configuration, the dimensions are:

  • Length: 1.68m long
  • Depth: 84cm deep
  • Seating Height: 24cm
  • Total Height with wedges: 58cm
  • Total weight: approx. 15 kg

*Updated Nov. 17, 2020

What is it made out of?

High-density, open-cell polyurethane foam and covered in a brushed Microsuede. Microsuede is a great cover material because it’s;  

  • Stain-proof and machine-washable
  • Shrink-resistant
  • Pet-friendly
  • Breathable
  • Feels soft against the skin aka silky smooth aka

How do I know this is a safe product?

Dreamfort's foam manufacturer is certified and listed on the CertiPUR-US®, which is the gold standard for foam safety. Since it's certified, you can safely know that your play couch is:

  • Free of formaldehyde, phthalates, mercury, lead, and other heavy metals.
  • Low VOCs* (Volatile Organic Compounds), so no lowered air quality.
  • Made without PBDEs, TDCPP or TCEPC flame retardants.
  • Made without ozone deleters and is environmentally Innovative.

*VOCs are generally human-made chemicals that emit as harmful gases from things like foam. 

 How firm is it?

On a scale of 1 to 10, the Dreamfort is approx. 7. We wanted to combine functionality with comfort so your kids can build & play while also being super comfortable to snuggle & chill on. 

Is it heavy?

No! All up it’s approximately 15kg (just under) but each piece is light enough to be manoeuvrable for your little cubs! 

Does it need special storage?

How you store it is up to you! It’s modular design means it can be folded up and put away wherever you have space in the house! 

Is it waterproof?

No! But we will be offering water proof covers you can buy as an extra if your little ones love to spill while they play! If the Dreamfort does get wet just leave the Foam in the sun to dry & put the covers through a cold wash inside out. 

Is there a weight limit?

No! We’ve found ourselves and our friends going straight for the Dreamfort before our kids can get it, quickly becoming the favourite seat in the lounge.

There are no parts or breakable components inside just high quality foam ready to be enjoyed by everyone in the family. 

How long can The Dreamfort stay in the box?

Most compressed materials can stay in their boxes for months, but the longer they're compressed, the more you risk damaging your product, and the longer it will take to expand to their true dimensions. 

Depending on how long the Dreamfort has been in its box, your play couch can take as little as a few days all the way up to 3 weeks to be in its best shape possible. 

We understand that sometimes it takes time to open your Dreamfort from it’s box.. That's why it will be good in the box for over a month. Because there are so many conditions that may damage the couch sooner, we unfortunately will void the warranty if it's left in its box for more than 14 days after delivery to your house.

Does the Dreamfort have warranty?

Yes! Dreamfort's come with a one month warranty incase anything goes wrong with your covers or foam :) 

What's your return policy?

At the moment, we do not have a return policy as we are manufacturing them to order. That aside, if your Dreamfort is damaged before arrival, we will happily replace your Dreamfort. Please take photos immediately and email them through to us for inspection at support@thedreamfort.com 

If the Dreamfort has been left in its box for 14 days or more, we cannot accept any returns and the warranty has been invalidated. 

When will I get my Dreamfort?

Our next order is set to arrive in May! We will be shipping Dreamforts nationwide the moment they touch our hands - we’ll keep you updated frequently to so you know how your order is progressing. 

Why does it take so long to get my Dreamfort? 

For the time being, we are manufacturing couches to order. That means when you buy your couch, we start making it. Money we make from current sales will help us fund future orders so that we can start making them faster and making sure more and more cubs  can have access to play couches. 

 Why are you selling these couches?

We tried to buy a playcouch from the United States but couldn't get one shipped to New Zealand so we decided it would be selfish if we only bought ourselves one and instead decided to work with a manufacturer to give all New Zealand kids the enjoyment of the Dreamfort! 

What colours do they come in?

We will be launching with five colours to start:

  1. Black
  2. Goody Goody Green
  3. Navy Blue
  4. Light Blue 
  5. Candy Floss Pink 

Do you offer accessories/add-ons?

Soon we'll be offering three types of accessories/add-ons due to popular demand:

  1. Covers: one of the most requested items for any play couch is different colours! Instead of buying a brand new couch, we'll offer extra covers in different colours. 
  2. Different pillows: from circle to block pillows, we'll offer different types of pillows to expand your play couch and have even more possibilities!
  3. Waterproof liners: We’ll offer the ability to buy water liners to give your Cubby just a little more protection! 

 Where it’s made

The Dreamfort is manufactured in China with an ethical and trusted manufacturer. We are proud to partner with a company that shares our values to commit to ethical production and safe work conditions.